Shipping & Handling

Please Note: All Create your Own Cases take 5-7 Working Days to reach the customer. 

U.K. SHIPPING

ORDER FULFILLMENT

Orders typically ship the next business day. Orders placed Friday-Sunday will ship out Monday. Arrival time is usually 1-3 working days, however allow up to 3-5 working days. If for any reason there is a delay or inability to ship your order, you will be contacted via phone or email as soon as possible by one of our representatives. All orders placed before 12PM EST Monday-Friday will be shipped same day!

PRE-ORDERS

Pre-orders are items that are not currently in-stock, but that are expected to be available for purchase at a later date. Items marked as PRE-ORDER will ship on their release date, which can be found in the description. If you submit a pre-order, the item will be reserved for you and mailed out as soon as the item is stocked in our warehouse. We will notify you via email at the time of shipment.

COUPON CODES
Discount codes must be applied at time of checkout- You must press “Apply” to see the order total update. We cannot adjust any prices after the order has been submitted. Only one code can be used on a purchase. Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.

UK SHIPPING: DELIVERY RATES & SERVICES

SERVICE RATE DELIVERY TIME
1-2 days for processing the order & Royal Mail £0.99p 3-4 Working Days

INTERNATIONAL SHIPPING

DELIVERY RATES & SERVICES
International Royal Mail £3.99 3-5 Working Days
Europe Royal Mail £2.99 3-5 Working Days

PACKAGE SAFETY & LIABILITY

All shipped orders become the responsibility of Royal Mail. In the rare event that a package is lost, please contact Kiss Mwah Ltd first (info@kissmwah.com) who will then contact Royal Mail to resolve any problems you might encounter.

TAXES & DUTIES

Customs authorities require that we state the value of your order directly on your package(s). All applicable customs, import duties, fees, taxes, and any other charges are the customer’s responsibility (even if you refuse any shipments upon delivery).

CURRENCY CONVERSIONS

While you can choose your local currency through the Currency Selector at the top of our website, all items are priced and charged in GBP at checkout. The bank that has issued your credit card determines the exact exchange rate that you will be charged, but it should match closely with the current rate. Kiss Mwah Ltd is not responsible for any price differences determined by your bank.

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